Refund Policy

Refunds, Cancellations, and Technical File Replacements

Effective Date: 27 September 2026

1. Purpose of this Refund Policy

This Refund Policy explains when a payment made to Indipik Digital Media LLP ("Indipik") is refundable, when a file will be replaced or a download credit restored instead, and what happens to your payment when you cancel a subscription or your account is closed. It applies to all single image purchases, campaign packs, and monthly retainer subscriptions made on www.indipik.com, and it should be read together with our Terms of Use, Subscriber Agreement, and FAQs.

2. How Payments Work

All purchases and subscription retainers on Indipik operate strictly on a 100% advance payment system. Downloads, download credits, campaign packs, and subscription activations are enabled only after 100% cleared advance payment is received. Indipik does not offer post-dated credit terms or deferred billing.

Advance payments are made online through our Axis Bank PCI-DSS compliant payment gateway (Credit/Debit Cards, Net Banking, UPI) or, for corporate accounts, by direct NEFT/RTGS bank transfer. All listed prices are exclusive of 18% GST, which is added at checkout, and a tax invoice is generated automatically once the advance payment clears.

3. General Rule: Digital Downloads Are Non-Refundable

Because Indipik delivers digital files instantly, all paid advance purchases, campaign packs, and subscription fees are non-refundable once a file download is initiated or made available.

4. When a Replacement, Credit, or Refund Is Issued

Indipik will issue a replacement credit, technical correction, or refund in the following cases:

Verified duplicate billing charges.
Technical file corruption preventing the file from being opened uncompressed.
A material discrepancy between the website preview or metadata and the delivered file.

5. Technical Replacement Guarantee

If a downloaded file is technically defective, corrupted, or materially mismatched with its website preview, Indipik will replace the file or restore the download credit within 24 hours of notification to support@indipik.com.

6. What Is Not Eligible for a Refund or Replacement

Client rejection of the selected image, or a change in creative preference or "change of creative mind".
Failure to check the image specifications before purchase.

To avoid this, please use the watermarked preview comps to secure your client's approval before you license an image.

7. Subscriptions, Cancellation, and Unused Credits

Monthly retainers are billed 100% in advance and renew automatically at the start of each monthly billing cycle.
To stop a renewal, cancel through your account dashboard (or by written notice via the portal or email) at least 7 days before the next monthly renewal date.
On cancellation or non-renewal, all unused download credits, including any rollover credits, expire at the end of the paid billing cycle.
Unused download credits carry no cash redemption value and cannot be transferred or refunded.
Plan upgrades take effect immediately on clearance of the pro-rated advance fee difference. Downgrades take effect at the start of the next monthly cycle.

8. Account Suspension and Termination

Indipik may suspend or terminate an account, without prior notice, for non-payment, fraud, credential sharing, automated scraping, or unauthorized file distribution. Termination stops future download access and advance fees are not refunded. Valid licences issued before suspension or termination remain effective, provided all advance fees were fully cleared and the licence was not obtained through fraud.

9. How to Request a Replacement or Refund

To report a duplicate charge, a corrupted file, or a file that does not match its website preview, notify Indipik at support@indipik.com.

10. Governing Law and Disputes

This policy is governed by the laws of India. Unresolved commercial disputes are referred to binding sole-arbitration under the Arbitration and Conciliation Act, 1996, seated in Indore, Madhya Pradesh, India, in English.